The More Common Benefits Associated With A Service-Level Agreement Are

The main point is to create a new level for the grid, cloud or SOA middleware, capable of creating a trading mechanism between service providers and consumers. For example, the EU-funded Framework SLA@SOI 7 research project[12]explores aspects of multi-level, multi-supplier slas within service-based infrastructure and cloud computing, while another EU-funded project, VISION Cloud[13], has delivered results in terms of content-based ALS. Whether you use a service provider for your broadband, your private IP network, a managed firewall, support support or a cloud computing platform, any service provided by a third party is an independent service. This means that each service does need its own ALS with its own terms of use plus metrics negotiated on a case-by-case basis. Service availability: The time available to use the service. This can be measured using the time window, z.B 99.5% availability between hours 8 a.m. and 6 p.m. and more or less availability at other times. E-commerce processes are generally extremely aggressive. 99.999 percent operating time is an unusual requirement for a website that generates millions of dollars per hour. Define carefully. A supplier can optimize ALS definitions to ensure they are met.

For example, the Incident Response Time measure is designed to ensure that the provider corrects an incident within a minimum of minutes. However, some providers can complete ALS 100% by providing an automated response to an incident report. Customers should clearly define ALS so that they represent the intent of the level of service. Overall, an ALS generally contains a list of objectives, a list of services that must be covered by the agreement, and a definition of the responsibilities of the service provider and clients under ALS. When a company equips multiple customers and individual users outside the organization with the same online services. B, for example a financial institution that provides online banking services, there will usually be a single ALS for all customers, describing the services and objectives they receive. It will not be possible to obtain agreement from all of these customers, so that an ALS of this type is generally agreed with a representative, such as the internal owner of the business for these services.

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