For example, the Incident Response Time measure is designed to ensure that the provider corrects an incident within a minimum of minutes. However, some providers can complete ALS 100% by providing an automated response to an incident report. Customers should clearly define ALS so that they represent the intent of the level of service. Overall, an ALS generally contains a list of objectives, a list of services that must be covered by the agreement, and a definition of the responsibilities of the service provider and clients under ALS. When a company equips multiple customers and individual users outside the organization with the same online services. B, for example a financial institution that provides online banking services, there will usually be a single ALS for all customers, describing the services and objectives they receive. It will not be possible to obtain agreement from all of these customers, so that an ALS of this type is generally agreed with a representative, such as the internal owner of the business for these services.